The Official Shop of the Texas Longhorns

Exchange Request Form

To set up an exchange, please complete the form below and press submit. A The Official Shop of the Texas Longhorns representative will contact you within 2 business days regarding your exchange. Please do not send any items back until you have been contacted by a The Official Shop of the Texas Longhorns representative.

Order Number (ex. 142134):
Name:
Email Address:
Daytime Phone Number:
Item You Wish to Exchange:
Item # (ex. 31-12345-001):
Quantity You Wish to Exchange:
Size, Color, or Other Description:
New Item You Wish to Receive:
Item # (ex. 31-12345-001):
Quantity You Wish to Receive:
Size, Color, or Other Description:
Additional Comments:

A The Official Shop of the Texas Longhorns representative will contact you within 2 business days regarding your exchange. Generally they will give you a Return Goods Authorization (RGA) number and details on how to exchange the product. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment. To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed to be worn, used, dirty or missing tags by The Official Shop of the Texas Longhorns will be returned to purchaser at their expense and no refund will be issued. Please do not send any items back until you have been contacted by a The Official Shop of the Texas Longhorns representative.